At Hazell Bros, our core focus is on employee well-being, community engagement and delivering exceptional results.
Our people are committed to making a positive impact both within the company and in the broader community. Our success is a direct result of the dedication and hard work of our people.
Here, you’re not just an employee, you’re part of a family. We have a strong focus on teamwork, recognition, and continuous development, we walk the walk and talk the talk. Join us to be part of a company where your career is a journey and your success is our success, that’s not just a promise but a reality.
Job Description
About THE ROLE
We are seeking a customer service superstar to take ownership of all aspects of the customer experience, ensuring our service is as premium as our product. Reporting to our Northern Sales Representative, you will work closely with production, transport, and external customers to deliver timely, accurate, and reliable service.
You will be a master at managing your own workload to meet client expectations – the industry moves quickly, and we need to ensure our communication is a top priority.
If you are a natural at customer service, this role presents exciting sales growth opportunities, with scope to initiate and manage sales calls while supporting your manager during leave periods.
On occasion, the role requires you to assist weighbridge operations. While our weighbridge is transitioning to an autonomous system, it will still require hands‑on support on occasion. This aspect of the role offers valuable exposure across the business and positions you as a key point of contact and the “face” of the quarry.
We can be flexible around your working commitments. This is a permanent part-time role, offering approximately 25-30 hours of work a week. Working hours through Monday-Friday would be advantageous to business needs.
Desired Skills and Experience
About YOU
You are a natural customer service professional with the ability to build strong relationships and deliver a consistently high standard of service
You communicate clearly and confidently, both over the phone and in writing, with customers, drivers, and internal stakeholders
Previous experience in customer service experience
You are proactive and organised, taking ownership of follow‑ups, resolving issues promptly, and keeping customers informed
Ability to work in a dynamic, fast-paced environment
Current drivers licence
What we offer YOU
There is nothing more important at Hazell Bros than having our workforce return home in a fit and healthy state at the end of every working day. "Safety 1st Always Works" is more than a slogan, it is the cornerstone of our safety culture.
We also know caring for our employees' mental health is just as important as their physical health. Our Employee Assistance and Health and Wellbeing Programs ensure all aspects of our employees’ well-being are cared for.
We recognise that every family has its own challenges to deal with, we provide support and flexibility to all employees, particularly in times of need so they can in turn support their families in all aspects of their lives and have a sustainable work-life balance
We offer structured on-the-job training and customised career pathways
Our Reward and Recognition program celebrates individual and team achievements
We have partnered with Australia’s largest employee benefits provider, resulting in discounts across a wide range of providers
We believe in sharing our success and rewarding performance through various recognition programs
Want to know more?
If you have any questions, email us at careers@hazellbros.com.au. Please note that applications sent to this email address will not be considered.
Not from Tasmania? Looking for a sea change? Hazell Bros will help you relocate to our beautiful island home if you are the successful candidate.
Please apply with your most recent resume and a cover letter telling us why you'd be a great fit.
